Live Chat Specialist

Job Description:

Cardinal Health is seeking a passionate and resilient Live Chat Specialist to join our team in Adelaide, South Australia. As a Live Chat Specialist, you will be responsible for providing exceptional customer service through online chat platforms, addressing inquiries, resolving issues, and ensuring a positive customer experience. This is a part-time position at the Associate Level, requiring at least 3 years of experience in a similar role.

Responsibilities: - Engage with customers in real-time through live chat to provide support and guidance - Respond to customer inquiries promptly and professionally - Identify and escalate priority issues to the appropriate team members - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to optimize chat processes and improve customer satisfaction - Stay up-to-date on product knowledge, company policies, and industry trends - Utilize project management skills to streamline operations and enhance efficiency - Conduct presentations for internal and external stakeholders as needed

Requirements: - 3+ years of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in chat software and other relevant tools - Project management skills and attention to detail - Presentation skills for engaging with customers and team members

Personality Traits: Passionate, Resilient Soft Skills: Project Management, Presentation

Benefits: - Free food - Medical coverage - Training & professional development opportunities

Working Environment: Join a dynamic team at Cardinal Health where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work in a collaborative and supportive environment that values growth and development.

Deadline to apply: May 25, 2024

Equal Opportunity Statement: Cardinal Health is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.