Live Chat Specialist

Job Description:

Nanosonics is seeking a dedicated and resourceful Live Chat Specialist to join our team in Brisbane, Queensland. This part-time position at the Associate Level requires at least 3 years of relevant experience in customer service and live chat support.

Responsibilities: - Provide real-time support to customers through live chat, addressing their inquiries, issues, and concerns promptly and professionally - Utilize a variety of resources to troubleshoot and resolve customer problems, escalating issues to the appropriate teams when necessary - Assist in developing and maintaining a knowledge base of commonly asked questions and solutions - Collaborate with other team members to ensure a seamless customer experience across all communication channels - Use data analytics to identify trends and opportunities for improvement in the customer support process - Continuously seek ways to improve and optimize the live chat support system

Requirements: - Bachelor's degree in a related field or equivalent work experience - Excellent communication skills, both written and verbal - Strong time management skills and the ability to multitask effectively - Proficiency in using live chat software and other customer support tools - Ability to work independently and as part of a team in a fast-paced environment - Previous experience in a customer service or live chat support role preferred - Experience in medical devices or healthcare industry is a plus

Personality Traits: - Resourceful: Able to find creative solutions to customer problems - Dedicated: Committed to providing exceptional customer service and support

Soft Skills: - Time management: Ability to prioritize tasks and manage time effectively - Presentation: Ability to communicate effectively and professionally with customers

Benefits: - Visa sponsorship for eligible candidates - Employee discounts on Nanosonics products - Retirement plan options

Working Environment: At Nanosonics, we believe in leveraging data to inform decisions and drive strategic initiatives. Our team is collaborative, innovative, and focused on delivering the highest level of customer support.

Equal Opportunity Statement: Nanosonics is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.