Online Account Support Assistant

As an Online Account Support Assistant at Hess in Melbourne, Victoria, AU, you will play a crucial role in providing exceptional online account support to our customers. This part-time entry-level position with a requirement of at least 1 year of experience is perfect for someone who is confident, energetic, creative, and a problem-solver.

Responsibilities: - Assist customers with online account related inquiries and issues through email, chat, and phone communication - Troubleshoot and resolve technical issues with online accounts to ensure a seamless user experience - Educate customers on how to navigate the online platform and use its features effectively - Work closely with the customer service team to escalate complex issues and provide timely resolutions - Collaborate with the IT department to report any recurring technical issues and contribute ideas for improvements - Maintain accurate records of customer interactions and feedback for continuous improvement - Stay up-to-date on industry trends and best practices related to online account management

Requirements: - 1 year of experience in a customer service or online account support role - Confident and energetic personality with a strong desire to help customers - Excellent communication skills with the ability to explain technical concepts in simple terms - Creative problem-solving skills with a proactive approach to finding solutions - Proficiency in using online platforms and basic technical troubleshooting skills - Ability to work effectively in a fast-paced environment and multitask efficiently - High attention to detail and accuracy in data entry and record-keeping

Benefits: - Paid sick leave - Paid overtime - Employee discounts on Hess products - Opportunities for career growth and development

Working Environment: At Hess, we empower our employees to take ownership of their work and make impactful decisions that drive our success. You will be supported by a team of dedicated professionals who are committed to providing the best possible service to our customers.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Hess is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.