Online Account Support Officer

Job Description:

AES is seeking a detail-oriented and customer-focused Online Account Support Officer to join our team in Brisbane, Queensland. As an Associate Level position, you will be responsible for providing online account support to our clients in a part-time capacity.

Responsibilities: 1. Assist clients with account setup, troubleshooting, and general inquiries via online platforms such as email, chat, and social media. 2. Resolve client issues promptly and effectively to ensure a positive customer experience. 3. Coordinate with internal teams to address technical issues and escalate complex problems as needed. 4. Maintain accurate records of client interactions and follow-up on pending issues. 5. Provide training and guidance to clients on how to navigate our online platform and maximize its features. 6. Monitor account activity and alert clients of any suspicious or unauthorized transactions. 7. Collaborate with the sales and marketing teams to promote online services and drive customer engagement. 8. Stay up-to-date on industry trends and best practices in online account management.

Requirements: 1. At least 2 years of experience in a customer service or online support role. 2. Strong communication skills and the ability to interact professionally with clients. 3. Resilient and resourceful personality traits to handle challenging client situations. 4. Excellent planning and critical thinking skills to prioritize tasks effectively. 5. Proficiency with online communication tools and customer management systems. 6. A proactive attitude and a willingness to adapt to changing job demands.

Benefits: 1. Travel & spending expenses for work-related activities. 2. Dental insurance coverage for preventative and emergency care. 3. Retirement plan options for long-term financial security.

Working Environment: At AES, we value diversity and promote equality and fairness for all employees. Our inclusive workplace culture encourages collaboration and mutual respect among team members.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: AES is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, age, disability, or veteran status. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.