Online Account Support Representative

Job Description:

Comcast is currently seeking a dedicated and resourceful Online Account Support Representative to join our team in Adelaide, South Australia. As a part-time entry-level position, the Online Account Support Representative will be responsible for providing exceptional customer service and technical support to our online account holders.

Responsibilities: - Assist online account holders with account inquiries, troubleshooting technical issues, and resolving billing concerns. - Respond to customer queries via email, live chat, and phone calls in a timely and professional manner. - Collaborate with internal teams to escalate and resolve complex customer issues. - Educate customers on online account features and functionalities to enhance their user experience. - Maintain accurate and detailed records of customer interactions in the CRM system. - Participate in ongoing training and development to stay up-to-date on product offerings and industry trends.

Requirements: - Excellent communication skills and a strong customer service orientation. - Ability to work independently and as part of a team in a fast-paced environment. - Strong critical thinking and problem-solving skills. - Proficiency in computer software and online platforms. - High school diploma or equivalent. - No prior experience required, training will be provided.

Personality Traits: - Dedicated: Demonstrates commitment to providing exceptional service to customers. - Resourceful: Finds creative solutions to customer problems and challenges.

Soft Skills: - Cooperation: Works effectively with colleagues to achieve common goals. - Critical Thinking: Analyzes situations to make informed decisions and solve problems.

Benefits: - Travel and spending expenses covered by the company. - Company transportation provided for work-related travel. - Visa sponsorship for qualified candidates.

Working Environment: - Collaborate with colleagues, clients, and partners to build strong relationships and deliver exceptional service.

Deadline to apply: April 17, 2024

Equal Opportunity Statement: Comcast is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.