Online Call Center Assistant

Job Description:

Dana Holding is seeking a part-time Online Call Center Assistant to join our team in Melbourne, Victoria, AU. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and efficient manner - Providing information about products and services, processing orders, and resolving customer complaints - Managing online chat support and email correspondence with customers - Collaborating with other departments within the company to ensure customer satisfaction - Updating customer records and maintaining accurate documentation - Assisting with administrative tasks as needed

Requirements: - Dedication and resourcefulness to provide exceptional customer service - Strong decision-making skills and the ability to think innovatively - Excellent communication skills, both verbal and written - Proficiency in Microsoft Office and knowledge of online communication tools - Ability to adapt to new technology and software quickly

Personality Traits: - Dedicated and committed to providing outstanding customer service - Resourceful in finding solutions to customer inquiries and issues

Soft Skills: - Strong decision-making abilities to handle customer requests effectively - Innovativeness to improve customer service processes and procedures

Benefits: - Free food provided for employees during shifts - Profit sharing opportunities based on performance - Employee discounts on company products and services

Working Environment: At Dana Holding, we foster a culture of continuous learning and adaptation to stay ahead in a rapidly changing world. Our team is encouraged to embrace new challenges and opportunities for growth.

Equal Opportunity Statement: Dana Holding is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: June 23, 2024. Join our team and be a part of our commitment to providing exceptional customer service in the automotive industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.