Online Call Center Manager

Job Description:

BlueScope Steel is seeking a passionate and motivated Online Call Center Manager to join our team in Brisbane, Queensland. As the Online Call Center Manager, you will be responsible for overseeing our online call center operations, ensuring a high level of customer service and satisfaction.

Responsibilities: 1. Manage a team of online call center agents, providing guidance and training as needed. 2. Monitor call center performance metrics and implement strategies to improve efficiency and customer satisfaction. 3. Develop and implement protocols for handling customer inquiries and resolving issues in a timely manner. 4. Collaborate with other departments to ensure seamless communication and resolution of customer concerns. 5. Conduct regular quality assurance audits to maintain high standards of service. 6. Stay informed about industry trends and best practices in call center management. 7. Develop and implement strategies to increase customer retention and satisfaction.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Minimum of 7 years of experience in call center management. 3. Strong project management and research skills. 4. Excellent communication and interpersonal skills. 5. Ability to work under pressure and manage a team effectively. 6. Knowledge of customer service principles and practices. 7. Proficiency in using call center software and CRM systems.

Personality traits: Passionate, motivated

Soft skills: Project management, research

Benefits: - Medical coverage - Travel opportunities - Free accommodation

Working environment: At BlueScope Steel, we recognize and reward individuals based on performance and merit. We provide a supportive and collaborative work environment where employees can grow and develop their skills.

Deadline to apply: May 23, 2024

Equal opportunity statement: BlueScope Steel is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.