Online Call Center Manager

Best Buy is seeking a highly experienced and motivated Online Call Center Manager to join our team in Melbourne, Victoria, AU. This part-time position is ideal for a candidate with 8 years of experience in call center management and a passion for delivering exceptional customer service. As a Mid-to-Senior Level position, the Online Call Center Manager will play a key role in leading and supervising our online customer service team.

Responsibilities: - Oversee the daily operations of the online call center, including monitoring call volume, ensuring service level agreements are met, and addressing any customer concerns or escalations. - Develop and implement strategies to improve efficiency and effectiveness of the call center operations. - Train, coach, and mentor call center agents to provide outstanding customer service and achieve performance targets. - Analyze call center metrics and performance data to identify trends, issues, and opportunities for improvement. - Collaborate with other departments to ensure seamless coordination and communication across the organization. - Handle complex customer inquiries or complaints in a professional and timely manner.

Requirements: - 8 years of experience in call center management or a related field. - Excellent communication and interpersonal skills. - Strong leadership abilities with a proven track record of motivating and developing teams. - Independent and hardworking with the ability to work well under pressure. - Strong decision-making skills and the ability to think strategically. - Team player with a collaborative and inclusive mindset. - Knowledge of call center technologies and best practices. - Flexibility to work evenings and weekends as needed. - A Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Retirement plan - Paid overtime - Parental leave

Working Environment: At Best Buy, we foster a culture of inclusivity and mentorship, where leaders are encouraged to support and develop their teams. We believe in creating a positive and collaborative working environment where every team member can thrive and grow.

Equal Opportunity Statement: Best Buy is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-07-12

If you meet the requirements and are ready to take on this exciting opportunity as an Online Call Center Manager at Best Buy, we encourage you to apply today. Join us in providing the best customer service experience in the industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.