Online Chat Support Assistant

Job Description:

Woolworths Group is seeking a passionate and motivated individual to join our team as an Online Chat Support Assistant in Perth, Western Australia. This part-time, entry-level position is perfect for someone looking to gain experience in customer service and support roles.

Responsibilities: - Provide online chat support to customers with a focus on resolving inquiries and issues in a timely and efficient manner - Assist customers with product recommendations, order tracking, and any other queries they may have - Collaborate with team members to ensure consistent and accurate information is being provided to customers - Maintain a positive and professional attitude when interacting with customers - Keep detailed records of customer interactions and feedback for analysis and improvement purposes - Stay up to date on product knowledge and company policies to better assist customers

Requirements: - Strong communication skills and a customer-centric approach - Ability to work well in a team environment and contribute to a positive, collaborative work culture - Excellent planning and organizational skills to handle multiple customer inquiries simultaneously - Prior experience in customer service roles is a plus, but not required - Must be able to work flexible hours, including evenings and weekends

Personality traits: passionate, motivated

Soft skills: teamwork, planning

Benefits: - Profit sharing opportunities - Relocation allowance for eligible candidates - Vision insurance coverage - Opportunities for growth and advancement within the company - Cultivate leaders who foster inclusivity and mentorship

Working environment: At Woolworths Group, we are committed to creating a supportive and inclusive work environment where all employees have the opportunity to grow and succeed. Our leaders are dedicated to fostering a culture of mentorship and collaboration.

Deadline to apply: May 16, 2024

Equal opportunity statement: Woolworths Group is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.