Online Chat Support Manager

Job Description:

Casey’s General Stores is seeking a dedicated and energetic Online Chat Support Manager to join our team in Canberra, Australian Capital Territory. As the Online Chat Support Manager, you will be responsible for overseeing the online chat support team, managing customer inquiries, resolving issues, and ensuring a seamless customer experience. This is a part-time position at the associate level, ideal for someone with at least 5 years of experience in customer service or online support roles.

Responsibilities: 1. Manage and lead the online chat support team, providing guidance and support as needed. 2. Monitor chat interactions to ensure quality and consistency in responses. 3. Oversee the resolution of customer inquiries and issues, escalating when necessary. 4. Develop and implement chat support strategies to enhance customer satisfaction and retention. 5. Analyze chat support metrics and trends to identify areas for improvement. 6. Collaborate with other departments to address customer concerns and feedback. 7. Stay up-to-date on industry trends and best practices in online chat support.

Requirements: 1. 5+ years of experience in customer service or online support roles. 2. Strong communication and interpersonal skills. 3. Persuasion and leadership skills. 4. Ability to work independently and as part of a team. 5. Proficiency in chat support software and tools. 6. Excellent problem-solving abilities. 7. Bachelor’s degree in a related field preferred. 8. Dedication to providing excellent customer service.

Benefits: 1. Vision insurance. 2. Free food at Casey’s General Stores. 3. Company equipment provided for work.

Working Environment: At Casey’s General Stores, we are committed to environmental responsibility and sustainable practices. Our working environment promotes teamwork, innovation, and personal development.

Equal Opportunity Statement: Casey’s General Stores is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, or any other protected status in accordance with applicable laws. All qualified individuals are encouraged to apply.

Deadline to Apply: July 4, 2024

Don't miss out on this exciting opportunity to join a dynamic team and make a difference in the online chat support experience for Casey’s General Stores customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.