Online Chat Support Manager

We are seeking a dynamic and experienced Online Chat Support Manager to join our team at Dover, a leading company in Brisbane, Queensland, AU. This position is part-time and requires a Mid-to-Senior Level candidate with a minimum of 8 years of experience in online customer support.

Responsibilities: - Manage a team of online chat support agents, ensuring high-quality support is provided to customers - Develop and implement chat support strategies to improve customer satisfaction and retention - Monitor and analyze chat support metrics to identify areas for improvement - Train and mentor chat support agents to enhance their skills and performance - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date on industry trends and technologies to implement best practices in chat support

Requirements: - Bachelor's degree in Business Management or a related field - Proven experience in managing online chat support teams - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Hardworking and passionate about providing excellent customer service - Presentation skills to effectively communicate with team members and stakeholders - Innovative mindset to come up with creative solutions to customer issues

Benefits: - Relocation allowance for qualified candidates - Medical coverage and dental insurance for employees and their families - Opportunities for professional development and growth within the company - A supportive and collaborative working environment that aligns work with a greater purpose

Deadline to apply: July 3, 2024

Equal Opportunity Statement: Dover is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.