Online Chat Support Officer

Job Description:

CarMax is seeking a dedicated and reliable Online Chat Support Officer to join our team in Canberra, Australian Capital Territory. As an Entry Level position, no years of experience are required, making this an excellent opportunity for those looking to start a career in customer service.

Responsibilities: - Respond to customer inquiries and provide support through online chat - Assist customers with vehicle information, pricing, and sales inquiries - Use persuasive communication skills to guide customers through the online purchasing process - Resolve customer problems and complaints in a timely and professional manner - Collaborate with team members to ensure a seamless customer experience

Requirements: - Reliable and dedicated individual with a strong work ethic - Excellent communication skills, both written and verbal - Ability to think critically and problem-solve effectively - Comfortable working in a fast-paced environment - Basic computer skills and familiarity with online chat platforms

Personality Traits: - Reliable: Consistently show up for scheduled shifts and meet job responsibilities - Dedicated: Committed to providing excellent customer service and representing the company in a positive light

Soft Skills: - Persuasion: Ability to influence customer decisions and guide them towards a purchase - Problem-solving: Capable of addressing customer issues and finding effective solutions

Benefits: - Medical coverage - Training & professional development opportunities - Retirement plan options

Working Environment: At CarMax, we leverage data to inform decisions and drive strategic initiatives. As an Online Chat Support Officer, you will have the opportunity to work in a data-driven environment that values innovation and collaboration.

Deadline to apply: May 8, 2024

Equal Opportunity Statement: CarMax is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.