Online Chat Support Officer

Job Description:

Whole Foods Market is seeking a passionate and dedicated Online Chat Support Officer to join our team in Melbourne, Victoria, AU. As an Associate Level position, the ideal candidate should have at least 3 years of experience in a similar role.

Responsibilities: - Provide exceptional customer service through online chat support, addressing customer inquiries and concerns in a timely and professional manner. - Conduct research to provide accurate and relevant information to customers. - Collaborate with other departments to resolve customer issues and escalate as needed. - Manage projects related to improving the online chat support experience for customers. - Maintain a high level of product knowledge to assist customers effectively. - Ensure all interactions with customers are in line with company policies and values. - Meet and exceed performance metrics for response times, resolution rates, and customer satisfaction.

Requirements: - 3+ years of experience in online chat support or customer service role. - Excellent communication skills and ability to multitask effectively. - Strong research and project management skills. - Ability to work independently and as part of a team. - Strong attention to detail and problem-solving skills. - Comfortable with using technology and online communication tools. - Availability to work part-time hours in Melbourne, Victoria, AU.

Benefits: - Dental insurance - Paid sick leave - Company provided equipment

Working Environment: The Online Chat Support Officer will thrive in an energetic and rapidly evolving work setting at Whole Foods Market.

Equal Opportunity Statement: Whole Foods Market is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, political affiliation, or status as a Vietnam Era, disabled, or other eligible veteran. Whole Foods Market is committed to hiring a diverse workforce and sustaining an inclusive culture.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.