Online Chat Support Specialist

Job Description:

Hilton Worldwide Holdings is seeking a highly motivated and enthusiastic Online Chat Support Specialist to join our team in Canberra, Australian Capital Territory, AU. As a part-time entry-level position, this role requires no prior experience but a strong work ethic and a drive to succeed. The successful candidate will be responsible for providing exceptional customer service through online chat support to our guests and customers.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner via online chat - Provide accurate and up-to-date information on Hilton products, services, and promotions - Assist customers with booking reservations, modifying existing reservations, and resolving any issues or concerns - Collaborate with other departments to ensure seamless customer experience - Proactively identify opportunities to improve customer satisfaction and drive revenue - Meet or exceed performance metrics for customer satisfaction, response times, and resolution rates - Continuously research and stay informed on industry trends and best practices

Requirements: - Hardworking and driven individual with a passion for delivering excellent customer service - Strong decision-making skills and the ability to think quickly on your feet - Excellent research skills to provide accurate and relevant information to customers - Ability to work in a fast-paced environment and adapt to changing priorities - Strong communication skills, both written and verbal - Proficiency in computer and typing skills - High school diploma or equivalent

Benefits: - Vision insurance - Gym membership - Joining bonus

Working Environment: At Hilton Worldwide Holdings, we embrace diversity and create an inclusive culture that values and respects all perspectives. We provide a supportive and collaborative work environment where every team member is valued and empowered to succeed.

Equal Opportunity Statement: Hilton Worldwide Holdings is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

Deadline to Apply: June 23, 2024

If you are a hardworking and driven individual looking to kickstart your career in customer service, apply now to join the Hilton team as an Online Chat Support Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.