Online Client Relations Officer

The Hartford Financial Services Group is currently seeking a part-time Online Client Relations Officer to join our team in Adelaide, South Australia. As an Associate Level position, we are looking for individuals with at least 2 years of relevant experience in client relations or a similar field.

Responsibilities: - Manage and maintain relationships with online clients through various communication channels such as email, chat, and social media. - Provide exceptional customer service by addressing client inquiries, resolving issues, and ensuring client satisfaction. - Assist with client onboarding, including account set-up and verification processes. - Collaborate with internal teams to coordinate client requests and ensure timely resolution of issues. - Generate reports on client interactions, feedback, and trends to inform business decisions. - Stay up-to-date on industry trends and best practices in online client relations.

Requirements: - Strong interpersonal and communication skills. - Ability to work independently and as part of a team. - Resilient and motivated with a positive attitude. - Excellent planning and organizational skills. - Proficiency in presentation and reporting. - Knowledge of online client management systems and tools. - Flexibility to adapt to changing priorities and client needs.

Benefits: - Employee discounts on company products and services. - Paid Time Off (PTO) for vacation, sick leave, and personal days. - Remote work flexibility to promote work-life balance.

Working Environment: At Hartford Financial Services Group, we prioritize work-life balance and employee well-being. Our team is dedicated to creating a supportive and inclusive working environment where all employees can thrive.

Deadline to Apply: Please submit your application by July 3, 2024.

Equal Opportunity Statement: The Hartford Financial Services Group is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.