Online Client Service Manager

Job Description:

We are looking for a dynamic and experienced Online Client Service Manager to join our team at Mondelez International in Melbourne, Victoria. As a Mid-to-Senior Level position, we require a candidate with a minimum of 6 years of experience in client service management.

Responsibilities: - Manage online client relationships and provide exceptional customer service - Develop and implement strategies to increase client satisfaction and retention - Monitor and analyze client feedback to identify areas for improvement - Collaborate with cross-functional teams to ensure client needs are met - Lead and mentor a team of online client service representatives - Stay up-to-date on industry trends and best practices in online client services - Handle escalated client issues and resolve conflicts in a timely and professional manner

Requirements: - Proven experience in online client service management - Strong communication and interpersonal skills - Ability to work independently and under pressure - Excellent critical thinking and research skills - Demonstrated ability to lead and motivate a team - Proficiency in CRM software and online communication tools - Bachelor's degree in Business Administration or a related field preferred - Independent and driven personality traits

Benefits: - Free food - Medical coverage - Retirement plan

Working Environment: At Mondelez International, we strive to unleash creativity in a setting that celebrates and nurtures innovation. You will have the opportunity to work in a collaborative and supportive environment where your ideas are valued and encouraged.

Equal Opportunity Statement: Mondelez International is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

Deadline to Apply: June 23, 2024

We are excited to welcome a talented Online Client Service Manager to our team. If you meet the requirements and are ready to take on this challenging and rewarding role, we encourage you to apply before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.