Online Client Service Manager

Job Description:

Insight Enterprises is seeking a knowledgeable and experienced Online Client Service Manager to join our team in Canberra, Australian Capital Territory. As a part-time role at a mid-to-senior level, this position requires a minimum of 8 years of experience in client services or a related field.

Responsibilities: 1. Manage online client accounts and relationships, ensuring high levels of customer satisfaction and retention. 2. Collaborate with sales and marketing teams to develop and implement online client service strategies. 3. Monitor online client service metrics and KPIs to optimize performance and meet goals. 4. Conduct regular meetings with clients to understand their needs and provide solutions. 5. Lead a team of online client service representatives, providing guidance and support as needed. 6. Stay up-to-date with industry trends and best practices in online client service management.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Strong interpersonal skills with the ability to communicate effectively with clients and team members. 3. Proven track record of successfully managing online client relationships in a fast-paced environment. 4. Proficiency in CRM software and other online client service tools. 5. Adaptability to changing priorities and a willingness to learn new technologies. 6. Motivated self-starter with the ability to work independently and as part of a team. 7. Strong negotiation and strategic planning skills.

Personality traits: Adaptable, motivated Soft skills: Negotiation, strategic planning

Benefits: - Dental insurance - Joining Bonus - Relocation allowance

Working Environment: At Insight Enterprises, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive and inclusive work environment where all team members are valued and supported.

Equal Opportunity Statement: Insight Enterprises is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-25

Join us at Insight Enterprises and contribute to our mission of providing top-notch online client service to our valued customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.