Online Client Service Manager

Job Description:

We are looking for a dynamic and experienced Online Client Service Manager to join our team at ZipMoney in Perth, Western Australia. As a mid-to-senior level professional with at least 8 years of experience, you will be responsible for managing and developing the online client service department to ensure a seamless and efficient experience for our customers.

Responsibilities: - Develop and implement strategies to enhance the overall client service experience on our online platforms - Manage a team of client service representatives to ensure timely and effective resolution of customer inquiries and issues - Analyze performance metrics and customer feedback to identify areas for improvement and implement solutions - Collaborate with other departments, including marketing and product development, to ensure the online client service aligns with business objectives - Stay up-to-date on industry trends and best practices to continuously improve our online client service offering

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Proven track record of at least 8 years in client service management, preferably in an online environment - Strong leadership and communication skills - Resilient and energetic personality traits - Ability to think strategically and demonstrate emotional intelligence - Experience in developing and implementing client service strategies - Strong problem-solving skills and attention to detail

Benefits: - Paid sick leave - Travel opportunities - Paid Time Off (PTO)

Working Environment: At ZipMoney, we believe in cultivating a sense of ownership and responsibility at every level of the organization. As an Online Client Service Manager, you will have the opportunity to lead a team of dedicated professionals in a collaborative and supportive work environment.

Equal Opportunity Statement: ZipMoney is an equal opportunity employer and prohibits discrimination against any employee or candidate because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. All employment decisions shall be based on merit, qualifications, and abilities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.