Online Client Service Representative

Job Description: Mosaic is seeking a motivated and confident Online Client Service Representative to join our team in Perth, Western Australia. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer service or a related field. The Online Client Service Representative will be responsible for providing exceptional service to our online clients, addressing inquiries, resolving issues, and ensuring a positive client experience.

Responsibilities: - Respond to online client inquiries promptly and professionally - Assist clients with account management, product information, and general inquiries - Resolve client issues and complaints in a timely and efficient manner - Collaborate with internal teams to address client concerns and improve processes - Maintain accurate records of client interactions and transactions - Stay informed about company products, services, and policies to provide accurate information to clients - Monitor client feedback and suggest improvements to enhance the client experience - Meet or exceed performance metrics related to client satisfaction, response times, and issue resolution

Requirements: - 2 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Emotional intelligence and the ability to empathize with clients - Ability to work independently and as part of a team - Proficiency in using online communication tools and navigating web-based platforms - High school diploma or equivalent

Personality Traits: - Motivated - Confident

Soft Skills: - Emotional intelligence - Cooperation

Benefits: - Joining Bonus - Retirement plan - Vision insurance

Working Environment: At Mosaic, we foster transparency and open dialogue for effective communication at all levels. Our team values collaboration, innovation, and a supportive work environment where employees can thrive and grow professionally.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Mosaic is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.