Online Client Service Specialist

Job Description:

McDonald’s is seeking a detail-oriented and customer-focused Online Client Service Specialist to join our team in Sydney, New South Wales. As an entry-level role, no prior experience is required, but candidates should possess a strong work ethic and a passion for delivering excellent customer service. This part-time position offers the opportunity to work remotely with flexible hours, making it ideal for students or those looking for supplemental income.

Responsibilities: - Respond to customer inquiries and concerns via email, chat, or phone in a timely and professional manner. - Provide assistance and support to customers navigating the online ordering platform. - Troubleshoot technical issues and escalate complex problems to the appropriate teams. - Maintain accurate records of customer interactions and transactions. - Collaborate with cross-functional teams to improve the online customer experience. - Stay up-to-date on product offerings, promotions, and company policies. - Meet or exceed performance metrics related to customer satisfaction and response times.

Requirements: - Excellent communication skills, both written and verbal. - Ability to work independently and prioritize tasks effectively. - Strong problem-solving skills and attention to detail. - Proficiency in Microsoft Office applications and familiarity with online customer service platforms. - Hardworking and confident attitude with a natural ability to adapt to change. - Critical thinking skills to analyze customer needs and find solutions. - 1 year of experience in customer service or a related field is preferred.

Benefits: - Visa sponsorship for qualified candidates. - Remote work flexibility to accommodate individual schedules. - Vision insurance coverage for eligible employees.

Working Environment: At McDonald’s, we strive to nurture an entrepreneurial atmosphere, even within an established organization. Our team values innovation, collaboration, and a strong work ethic. We encourage employees at all levels to contribute their ideas and take ownership of their projects.

Equal Opportunity Statement: McDonald’s is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.