Online Client Service Specialist

As an Online Client Service Specialist at Altria Group in Melbourne, Victoria, AU, you will be responsible for providing exceptional customer service to our online clients. This part-time entry-level position requires no prior experience, making it a great opportunity for individuals looking to kick-start their career in the customer service industry.

Responsibilities: - Manage incoming online client inquiries and provide timely and accurate responses - Assist clients with online order placement, product inquiries, and issue resolution - Monitor and maintain client accounts, ensuring accurate and up-to-date information - Collaborate with internal teams to address client concerns and improve overall customer experience - Proactively identify opportunities for upselling and cross-selling products to online clients - Stay up-to-date on product knowledge and industry trends to better assist clients - Meet or exceed key performance indicators related to customer service and sales

Requirements: - Energetic and adaptable personality traits to thrive in a fast-paced online customer service environment - Strong planning and innovation skills to effectively address client needs and provide creative solutions - Excellent communication and interpersonal skills to build rapport with clients and internal teams - Proficient computer skills, including experience with CRM systems and online communication platforms - Ability to work independently and as part of a team to achieve common goals

Benefits: - Paid Time Off (PTO) for work-life balance - Joining Bonus to kick-start your career with us - Free food provided during working hours - Supportive working environment that values and encourages personal and professional development

Equal Opportunity Statement: At Altria Group, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for advancement. We welcome individuals from all backgrounds and encourage diversity in our team.

Don't miss the deadline to apply for this exciting opportunity to join our team as an Online Client Service Specialist at Altria Group. Apply by July 5th, 2024, and take the first step towards a rewarding career in customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.