Online Client Support Associate

First American Financial is seeking a dedicated and confident Online Client Support Associate to join our team in Melbourne, Victoria, AU. This part-time position at the Associate Level requires a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Provide exceptional online support to clients, addressing inquiries and resolving issues in a timely and professional manner. 2. Collaborate with internal teams to ensure client needs are met and issues are escalated and resolved accordingly. 3. Conduct presentations and training sessions for clients on new features and product updates. 4. Assist in project management tasks related to client support initiatives. 5. Maintain accurate records of client interactions and transactions. 6. Stay up to date on industry trends and best practices to continuously improve customer support services.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong presentation skills. 3. Experience in project management. 4. Ability to work independently and as part of a team. 5. Proficient in relevant software applications. 6. Bachelor's degree in a related field preferred.

Personality traits: dedicated, confident Soft skills: presentation, project management

Benefits: 1. Life insurance. 2. Travel & spending expenses. 3. Medical coverage.

First American Financial is committed to environmental responsibility and sustainable practices. We offer a diverse and inclusive working environment where all employees are treated with respect and have equal opportunities to succeed.

Deadline to apply: 2024-06-12

Equal opportunity statement: First American Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.