Online Client Support Manager

Job Description:

As an Online Client Support Manager at Barnes & Noble in Sydney, New South Wales, AU, you will be responsible for managing the online client support team and ensuring exceptional customer service for our clients. This part-time Associate Level position requires a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage and supervise the online client support team to ensure timely and accurate responses to client inquiries and issues - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze client support metrics to identify trends and areas for improvement - Collaborate with other departments to address client needs and concerns - Train and mentor team members to enhance their skills and performance - Stay up-to-date on industry trends and best practices in client support

Requirements: - Bachelor's degree in business administration or related field - 5+ years of experience in client support or customer service - Strong communication and interpersonal skills - Passionate about providing excellent customer service - Adaptable to changing priorities and demands - Innovative and able to think outside the box - Team player with a collaborative mindset

Benefits: - Visa sponsorship for eligible candidates - Training & professional development opportunities - Company transportation provided - Competitive salary and benefits package

Working Environment: At Barnes & Noble, we uphold the highest standards of ethical conduct and integrity. As an Online Client Support Manager, you will be expected to embody these values in all aspects of your work.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: Barnes & Noble is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, religion, age, national origin, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.