Online Client Support Officer

Job Description:

Newcrest Mining is seeking a passionate and motivated Online Client Support Officer to join our team in Brisbane, Queensland. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a customer service or online support role.

Responsibilities: - Provide online client support through various channels such as email, live chat, and social media - Address client inquiries, issues, and complaints in a timely and professional manner - Assist clients with account setup, troubleshooting, and navigation of our online platform - Collaborate with internal teams to escalate and resolve technical issues - Maintain accurate and detailed records of client interactions and feedback - Continuously strive to improve client satisfaction and retention rates - Assist in the development and implementation of client support strategies and processes

Requirements: - Bachelor's degree in a related field or equivalent work experience - Excellent communication and interpersonal skills - Strong people management and planning skills - Ability to work effectively in a fast-paced and dynamic environment - Proficiency in using online support tools and CRM systems - Knowledge of the mining industry or a related field is a plus - Experience with project coordination or management is a plus

Benefits: - Disability insurance - Free food - Company transportation

Working Environment: At Newcrest Mining, we prioritize building strong connections and treating colleagues like an extended family. We believe in fostering a supportive and collaborative work environment where every team member can thrive and succeed.

Equal Opportunity Statement: Newcrest Mining is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 11, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team in the mining industry, we encourage you to apply for the position of Online Client Support Officer at Newcrest Mining in Brisbane, Queensland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.