Online Client Support Specialist

Job description:

Owens & Minor is seeking a dynamic and adaptable Online Client Support Specialist to join our team in Brisbane, Queensland, AU on a part-time basis. This entry-level position requires at least 1 year of experience in customer service or a related field. The ideal candidate will have a cooperative attitude, strong project management skills, and the ability to work in a fast-paced environment.

Responsibilities: - Provide online customer support via email, chat, and phone - Assist clients with product information, order tracking, and issue resolution - Collaborate with the sales and marketing teams to ensure a seamless customer experience - Manage client accounts and maintain accurate records in our database - Identify opportunities for process improvement and recommend solutions to enhance customer satisfaction - Stay up-to-date on industry trends and product knowledge to better assist clients

Requirements: - 1 year of experience in customer service or a related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Energetic and adaptable personality - Cooperative attitude and willingness to learn - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Free accommodation for remote workers - Employee discounts on company products - Paid sick leave for part-time employees - Opportunities for career advancement and professional development

Working environment: At Owens & Minor, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive culture where every team member is valued and has the opportunity to succeed. Join us in delivering exceptional customer service and making a positive impact in the healthcare industry.

Equal opportunity statement: Owens & Minor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to promoting a diverse and inclusive workforce where everyone is treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to their individual characteristics. Apply by 2024-05-06 to join our team as an Online Client Support Specialist!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.