Online Contact Center Assistant

Job Description:

We are currently seeking an Online Contact Center Assistant to join our team at Western Refining in Melbourne, Victoria, AU. As an Associate Level position, this part-time role requires at least 4 years of relevant experience in customer service or a related field. The ideal candidate will possess the personality traits of being reliable and adaptable, as well as the necessary soft skills of persuasion and critical thinking.

Responsibilities: - Respond to customer inquiries and provide assistance via online chat, email, and social media platforms - Handle customer complaints and find suitable solutions to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to improve overall customer experience - Stay up-to-date with product knowledge and company information to better assist customers - Assist in other administrative tasks as needed

Requirements: - At least 4 years of experience in customer service or a related field - Excellent written and verbal communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in using online communication tools and platforms - Strong problem-solving skills - High school diploma or equivalent required

Benefits: - Paid Time Off (PTO) - Paid overtime - Gym membership

Working Environment: At Western Refining, we believe in aligning our work with a greater purpose, contributing to a meaningful mission. As an Online Contact Center Assistant, you will have the opportunity to make a difference in the lives of our customers and contribute to the success of our company.

Equal Opportunity Statement: Western Refining is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-13

Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. It is not intended to be an exhaustive list of qualifications, skills, duties, responsibilities or working conditions associated with the position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.