Online Contact Center Manager

Job Description:

We are seeking a highly experienced Online Contact Center Manager to join our team at U.S. Bancorp in Melbourne, Victoria, AU. As the Online Contact Center Manager, you will be responsible for overseeing the operations of our online customer service and support center. This is a part-time position at a mid-to-senior level, requiring a minimum of 6 years of relevant experience.

Responsibilities: - Manage a team of online customer service representatives to ensure quality service delivery and customer satisfaction - Develop and implement strategies to improve overall efficiency and effectiveness of the online contact center - Monitor and analyze key performance metrics to identify areas for improvement and drive continuous enhancement - Collaborate with other departments to address customer inquiries and resolve issues in a timely manner - Stay up-to-date with industry trends and best practices to provide innovative solutions for customer support - Lead and mentor team members to foster a culture of innovation, project management, and continuous improvement - Develop and maintain relationships with key stakeholders to ensure clear communication and alignment of objectives - Oversee the implementation of new technologies and tools to enhance the customer experience and streamline processes - Ensure compliance with company policies, procedures, and regulatory requirements

Requirements: - Proven experience in a leadership role within a customer service or contact center environment - Strong communication and interpersonal skills to effectively interact with team members and stakeholders - Confident and energetic personality with a passion for delivering exceptional customer service - Ability to think creatively and drive innovation in a fast-paced and dynamic environment - Experience in project management and the ability to manage multiple projects simultaneously - Proficiency in utilizing technology and software applications related to contact center operations - Bachelor's degree in a related field is preferred

Benefits: - Company-provided equipment to support your work - Free food and snacks available in the office - Travel and spending expenses covered for work-related trips - Opportunities for professional development and growth within the organization

At U.S. Bancorp, we believe in creating an inclusive and diverse work environment where all individuals are valued and respected. We are committed to providing equal employment opportunities to all qualified candidates without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.

If you are a confident and energetic professional with a passion for customer service and innovation, we encourage you to apply for the Online Contact Center Manager position at U.S. Bancorp before the deadline on May 15, 2024. Join our team and help shape the future of online customer support in the banking industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.