Online Contact Center Manager

Job Description:

Citigroup is seeking a dynamic and experienced Online Contact Center Manager to join our team in Melbourne, Victoria. As a part-time Associate Level position, the Online Contact Center Manager will be responsible for managing the day-to-day operations of our online contact center, ensuring exceptional customer service and efficient operations.

Responsibilities: - Oversee the daily operations of the online contact center, including managing a team of customer service representatives. - Develop and implement strategies to improve customer service and streamline processes. - Monitor and analyze key performance indicators to ensure targets are met or exceeded. - Handle escalated customer inquiries and issues, providing prompt and effective solutions. - Collaborate with cross-functional teams to drive innovation and continuous improvement. - Train and mentor staff to enhance their skills and performance.

Requirements: - Bachelor's degree in Business Administration or related field. - Minimum of 5 years of experience in a customer service or contact center management role. - Strong leadership skills with the ability to motivate and inspire a team. - Excellent communication and problem-solving skills. - Driven and motivated with a focus on achieving results. - Innovative mindset with a continuous improvement approach. - Proficiency in Microsoft Office suite and contact center software.

Benefits: - Paid sick leave and overtime. - Remote work flexibility. - Opportunities for career advancement and professional development.

Working Environment: Join a high-energy workplace where success is achieved through collaboration, dedication, and a focus on delivering impactful results.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement: Citigroup is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.