Online Contact Center Manager

Job Description:

Tenneco is seeking a dynamic Online Contact Center Manager to join our team in Perth, Western Australia. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in a similar role.

Responsibilities: - Manage and oversee the daily operations of the online contact center, including monitoring KPIs and ensuring targets are met - Develop and implement strategies to improve customer service and satisfaction - Train and mentor contact center staff to ensure they provide exceptional customer service - Analyze data and trends to identify areas for improvement and implement solutions - Collaborate with other departments to ensure seamless communication and coordination - Stay up-to-date on industry trends and best practices to continuously improve operations - Handle escalated customer issues and provide resolution in a timely and professional manner

Requirements: - Demonstrated experience in managing an online contact center, preferably in a similar industry - Strong leadership and interpersonal skills - Driven and passionate about delivering excellent customer service - Excellent communication skills, both written and verbal - Ability to work cooperatively with a diverse team - Proven track record of meeting and exceeding KPIs - Ability to analyze data and make data-driven decisions - Proficiency in CRM software and other contact center technology - Bachelor's degree in a related field (preferred)

Personality Traits: - Driven - Passionate

Soft Skills: - Cooperation - Communication

Benefits: - Parental leave - Disability insurance - Dental insurance

Working Environment: At Tenneco, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We encourage our employees to think outside the box and take ownership of their work, while also fostering a collaborative and supportive environment.

Deadline to apply: 2024-07-05

Equal Opportunity Statement: Tenneco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.