Online Contact Center Specialist

Job Description:

We are currently seeking a dynamic and customer-centric Online Contact Center Specialist to join our team at CST Brands in Melbourne, Victoria, AU. This part-time role at the Associate Level requires a minimum of 3 years of experience in a customer service or contact center environment.

Responsibilities: - Manage inbound and outbound customer inquiries via various online channels such as chat, email, and social media - Provide exceptional customer service and resolve issues in a timely and professional manner - Collaborate with other departments to escalate and resolve complex customer concerns - Utilize problem-solving and analytical skills to identify trends and improve overall customer experience - Assist with online order processing, returns, and exchanges - Maintain accurate records of customer interactions and transactions - Stay updated on product knowledge and communicate effectively with customers about our diverse range of offerings

Requirements: - Proven experience in a customer service or contact center role - Strong communication skills and ability to effectively interact with customers online - High level of adaptability to handle multiple tasks and changing priorities - Motivated self-starter with a passion for providing excellent customer service - Excellent problem-solving and analytical skills - Proficiency in using online customer service platforms and CRM systems - Ability to work collaboratively in a fast-paced environment

Benefits: - Employee discounts on our products and services - Travel and spending expenses covered for work-related activities - Joining bonus for new employees - Opportunity for growth and advancement within the company

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you meet the requirements and are ready to take on this exciting opportunity, apply by the deadline of July 3, 2024. Join our team and be a part of our inclusive and transparent work environment at CST Brands.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.