Online Customer Care Assistant

Job Description:

WestRock is seeking a passionate and hardworking Online Customer Care Assistant to join our team in Sydney, New South Wales. As an Associate Level position, the Online Customer Care Assistant will play a key role in providing excellent customer service and support to our online customers.

Responsibilities: 1. Respond to customer inquiries and resolve issues via email, chat, and phone. 2. Process orders, returns, and exchanges in a timely and efficient manner. 3. Monitor online reviews and feedback to ensure customer satisfaction. 4. Collaborate with cross-functional teams to improve the online customer experience. 5. Assist in the development and implementation of customer care strategies. 6. Assist in the creation of content for online customer support resources. 7. Maintain accurate records of customer interactions and transactions. 8. Stay up-to-date on industry trends and best practices in online customer care.

Requirements: 1. 3 years of experience in a customer service or e-commerce role. 2. Strong communication skills, both written and verbal. 3. Proficiency in Microsoft Office and customer service software. 4. Ability to work independently and as part of a team. 5. Leadership skills and strategic planning abilities. 6. Excellent organizational and time management skills.

Benefits: - Paid Time Off (PTO) - Training & professional development opportunities - Travel opportunities for conferences and trade shows

Working Environment: At WestRock, we nurture an entrepreneurial atmosphere, even within an established organization. Our team values creativity, innovation, and collaboration. As an Online Customer Care Assistant, you will have the opportunity to contribute to the growth and success of our online business.

Deadline to apply: May 16, 2024

Equal Opportunity Statement: WestRock is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.