Online Customer Care Assistant

Job Description: We are looking for a dynamic and customer-oriented Online Customer Care Assistant to join our team at AIG in Canberra, Australian Capital Territory. As a part-time Associate Level employee, you will be responsible for providing excellent customer service through various online channels to our clients.

Responsibilities: - Responding to customer inquiries and resolving issues via email, chat, and social media platforms - Providing information about products and services, as well as assisting with online transactions - Collaborating with other departments to address customer concerns and provide solutions - Maintaining accurate records of customer interactions and transactions - Monitoring online reviews and feedback to improve customer satisfaction - Stay up-to-date on company policies and procedures to ensure accurate information is provided to customers - Collaborating with the team to improve processes and enhance customer experience

Requirements: - 2 years of experience in a customer service role, preferably in an online environment - Confident and resourceful personality - Strong cooperation and teamwork skills - Excellent communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in using online communication tools and platforms - Experience with CRM systems and online customer support software is a plus

Benefits: - Travel opportunities - Medical coverage - Visa sponsorship

Working Environment: At AIG, we encourage a spirit of exploration and taking calculated risks for growth. As a part of our team, you will have the opportunity to develop your skills and progress in your career in a supportive and dynamic work environment.

Equal Opportunity Statement: AIG is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, sexual orientation, or nationality.

Deadline to Apply: July 22, 2024

If you meet the requirements and are excited about the opportunity to join our team as an Online Customer Care Assistant, we look forward to receiving your application. Apply now and embark on a rewarding career with AIG!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.