Online Customer Care Manager

Job Description:

Level 3 Communications is seeking a dedicated and experienced Online Customer Care Manager to join our team in Adelaide, South Australia. As an Associate Level position, the Online Customer Care Manager will be responsible for managing the online customer care team and ensuring exceptional customer service for our online platforms.

Responsibilities: - Oversee the online customer care team and daily operations of the online customer service platform. - Develop and implement strategies to improve customer satisfaction and retention. - Monitor and respond to customer inquiries and feedback in a timely and professional manner. - Analyze customer data and trends to identify opportunities for improvement. - Collaborate with other departments to ensure a seamless customer experience across all online platforms. - Train and mentor team members to provide excellent customer service and support. - Develop and maintain policies and procedures for online customer care. - Monitor and report on key performance indicators related to online customer care.

Requirements: - 5 years of experience in customer service or related field. - Independent and passionate individual who is committed to delivering exceptional customer service. - Strong analytical skills and emotional intelligence to understand and address customer needs. - Excellent communication and interpersonal skills. - Experience managing a team is preferred. - Bachelor's degree in Business, Marketing, or a related field. - Knowledge of online customer service platforms and best practices. - Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits: - Free food provided during work hours. - Disability insurance coverage. - Joining bonus for successful candidates.

Working Environment: At Level 3 Communications, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As an Online Customer Care Manager, you will have the opportunity to make a real impact on our customers' experience and contribute to our company's success.

Deadline to Apply: Please submit your application by May 2, 2024.

Equal Opportunity Statement: Level 3 Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate and support the differences in our employees and strive to create an environment where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.