Online Customer Service Associate

Job Description:

Deputy is seeking a reliable and energetic Online Customer Service Associate to join our team in Canberra, Australian Capital Territory. As an Associate Level position, the ideal candidate will have a minimum of 4 years of experience in customer service.

Responsibilities: 1. Provide excellent customer service through online channels such as email, chat, and social media. 2. Respond to customer inquiries and troubleshoot issues in a timely and professional manner. 3. Assist customers with product information, orders, and account management. 4. Work closely with other team members to ensure a seamless customer experience. 5. Proactively identify opportunities to improve processes and enhance customer satisfaction. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong problem-solving abilities and attention to detail. 3. Ability to work independently and as part of a team. 4. Experience with CRM software and online support tools. 5. People management skills and a cooperative attitude. 6. Visa sponsorship may be available for the right candidate. 7. Remote work flexibility with the option for part-time hours. 8. Experience in a customer-facing role is preferred.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Remote work flexibility. 3. Parental leave options for new parents. 4. Opportunities for growth and advancement within the company.

Working Environment: At Deputy, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where all team members can thrive.

Equal Opportunity Statement: Deputy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can feel valued and respected.

Deadline to Apply: July 3, 2024

Join our team at Deputy and help us provide top-notch customer service to our online customers! Apply now to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.