Online Customer Service Manager

We are looking for a dedicated and confident Online Customer Service Manager to join our team at NCR in Adelaide, South Australia. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service roles.

Responsibilities: - Manage and oversee all online customer service operations - Develop and implement customer service policies and procedures - Train and supervise customer service staff - Handle escalated customer inquiries and complaints - Monitor customer satisfaction levels and provide feedback to the team - Analyze customer service data and identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - Proven experience in a customer service management role - Excellent communication and interpersonal skills - Strong leadership and problem-solving abilities - Ability to work well in a team and pay attention to detail - Proficiency in online customer service tools and platforms - Bachelor's degree in business administration or a related field preferred

Personality Traits: - Dedicated - Confident

Soft Skills: - Teamwork - Attention to detail

Benefits: - Gym membership - Life insurance - Travel & spending expenses

Working Environment: At NCR, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch customer service and creating a positive experience for all our clients.

Deadline to apply: 2024-05-07

Equal Opportunity Statement: NCR is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.