Online Customer Service Manager

salary Salary :

$3,600 - 5,200 monthly

icon building Company : Allstate
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

🔥 Urgent

✨ Immediate Start

icon loader
icon loader
Open only for candidates based in Australia

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Online Customer Service Manager

Job Description:


Allstate is seeking a passionate and dedicated Online Customer Service Manager to join our team in Brisbane, Queensland. As the Online Customer Service Manager, you will be responsible for managing and overseeing the online customer service team to ensure the highest level of customer satisfaction and support. This is a part-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in a customer service management role.


Responsibilities: 1. Develop and implement strategies to improve online customer service processes and procedures. 2. Lead, mentor, and train the online customer service team to deliver exceptional customer service. 3. Monitor and analyze customer service metrics and KPIs to identify areas for improvement. 4. Collaborate with other departments to address customer issues and provide timely resolutions. 5. Oversee the handling of customer inquiries, complaints, and feedback through various online platforms. 6. Maintain a high level of customer satisfaction and loyalty through effective communication and problem-solving skills. 7. Implement and manage online chat support systems to enhance the customer experience. 8. Stay up-to-date with industry trends and best practices in online customer service management.


Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in online customer service management. 3. Strong project management and people management skills. 4. Excellent communication and interpersonal skills. 5. Ability to multitask and work in a fast-paced environment. 6. Proficiency in online customer service software and platforms. 7. Passion for delivering exceptional customer service. 8. Must be dedicated and committed to achieving company goals.


Benefits: 1. Disability insurance 2. Vision insurance 3. Company transportation


Working Environment: At Allstate, we believe in giving back to the community through corporate social responsibility initiatives. As an Online Customer Service Manager, you will have the opportunity to contribute to our community efforts and make a positive impact.


Deadline to Apply: July 5, 2024


Equal Opportunity Statement: Allstate is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Online Customer Service Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Australia

This job is no longer accepting applications.

Scroll down below to view similar jobs .

icon no cv required No CV Required icon fast interview Fast Interview via Chat

Share this job with your friends

View similar Customer Service / Guest Services Part-Time jobs below

GrabJobs is the no1 job portal in Australia, connecting you to thousands of jobs fast! Find the best jobs in Australia, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.