Online Customer Service Manager

Job Description:

HCA Holdings, a leading healthcare company in Perth, Western Australia, is seeking an experienced Online Customer Service Manager to join our team on a part-time basis. As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in customer service management and a proven track record of success in online customer service.

Responsibilities: - Manage and oversee the online customer service team, ensuring exceptional service delivery to our customers - Develop and implement strategies to improve online customer service efficiency and satisfaction - Monitor and analyze online customer service metrics to identify areas for improvement - Collaborate with other departments to resolve customer issues and improve overall customer experience - Train and mentor team members to enhance their skills and capabilities - Handle escalated customer complaints and issues in a professional and timely manner

Requirements: - Bachelor's degree in Business Administration or related field - 6+ years of experience in customer service management, preferably in an online setting - Strong leadership and teamwork skills - Excellent communication and interpersonal abilities - Independent and confident personality traits - Proven track record of delivering exceptional customer service - Ability to work in a fast-paced environment and multitask effectively

Benefits: - Dental insurance - Training & professional development opportunities - Paid Time Off (PTO)

Working Environment: At HCA Holdings, we encourage autonomy and independence, trusting our employees to excel in their roles. Our team-oriented environment fosters collaboration and innovation, allowing employees to grow and succeed in their careers.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: HCA Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.