Online Customer Service Representative

Starwood Hotels & Resorts is seeking a reliable and passionate Online Customer Service Representative to join our team in Sydney, New South Wales. This part-time entry-level position offers a fantastic opportunity to kickstart your career in the hospitality industry with a globally recognized company.

Responsibilities: - Respond to customer inquiries via email, chat, and social media in a timely and professional manner - Assist customers with booking reservations, making changes to existing bookings, and providing information about hotel amenities and promotions - Resolve customer complaints and issues to ensure a positive and memorable experience - Collaborate with other team members to ensure seamless communication and service delivery - Maintain accurate records of customer interactions and transactions - Stay up-to-date on hotel policies, procedures, and promotions to provide accurate information to customers - Provide feedback to management on ways to improve customer service processes and procedures

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong time management and organizational skills - Ability to work in a fast-paced environment and adapt to changing priorities - Proficiency in using computer systems and customer service software - Previous customer service experience is a plus but not required - Ability to work a flexible schedule, including evenings, weekends, and holidays

Personality traits: - Reliable: Dependable and able to meet deadlines consistently - Passionate: Enthusiastic and dedicated to providing exceptional customer service

Soft skills: - Time management: Ability to prioritize tasks and manage time effectively - Adaptability: Willingness to embrace change and learn new skills

Benefits: - Company equipment provided - Travel opportunities within the Starwood Hotels & Resorts network - Free accommodation at Starwood Hotels & Resorts properties

Working environment: At Starwood Hotels & Resorts, we cultivate a sense of ownership and responsibility at every level, empowering our employees to take initiative and make a positive impact on our guests' experiences.

Deadline to apply: June 23, 2024

Equal opportunity statement: Starwood Hotels & Resorts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.