Online Customer Service Specialist

Job Description:

REA Group is seeking a detail-oriented and motivated Online Customer Service Specialist to join our team in Melbourne, Victoria. As an Associate Level role, the ideal candidate will have at least 3 years of experience in customer service and possess a resilient and confident personality.

Responsibilities: - Respond to customer inquiries and provide information about products, services, and pricing - Resolve customer complaints and issues in a professional and timely manner - Assist customers with online transactions, including processing orders and refunds - Monitor online customer reviews and respond to feedback - Collaborate with internal teams to address customer concerns and improve the overall customer experience - Maintain accurate records of customer interactions and transactions - Identify opportunities to upsell products and services to customers - Assist with ad-hoc projects related to online customer service and support

Requirements: - 3+ years of experience in customer service, preferably in an online environment - Strong project management and planning skills - Excellent communication skills, both written and verbal - Ability to work independently and collaborate with a team - Proficiency in using customer service software and online platforms - Knowledge of e-commerce and online marketing practices - A resilient and confident attitude when dealing with challenging situations

Benefits: - Remote work flexibility - Employee discounts on products and services - Free food provided in the office - An innovative working environment where technology is used to drive efficiency and success

Equal Opportunity Statement: REA Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, gender, age, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to apply: May 11, 2024

If you meet the requirements for this position and are excited about the opportunity to work in a dynamic and innovative environment, we encourage you to apply for the Online Customer Service Specialist role with REA Group in Melbourne, Victoria.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.