Online Customer Service Specialist

Job Description:

We are looking for a dynamic Online Customer Service Specialist to join our team at Bed Bath & Beyond in Sydney, New South Wales, AU. This is a part-time position suitable for entry-level candidates with at least 1 year of experience in customer service. As an Online Customer Service Specialist, you will be responsible for providing exceptional customer service to our online customers and assisting them with any inquiries or concerns they may have.

Responsibilities: - Manage incoming customer inquiries through email, chat, and social media platforms. - Provide accurate information about products, promotions, and policies to customers. - Resolve customer complaints and issues in a timely and efficient manner. - Process orders, returns, and exchanges according to company guidelines. - Collaborate with other team members to ensure customer satisfaction and retention. - Stay up-to-date on product knowledge and company policies to provide accurate information to customers. - Assist with general administrative tasks as needed.

Requirements: - Energetic and dedicated personality traits are a must. - Strong communication skills and the ability to work in a fast-paced environment. - Excellent problem-solving skills and a customer-focused mindset. - Ability to adapt to changing priorities and handle multiple tasks simultaneously. - Strong teamwork and collaboration skills. - Prior experience in customer service is preferred but not required.

Benefits: - Paid Time Off (PTO) - Company transportation for work-related travel - Paid sick leave

Working Environment: Join Bed Bath & Beyond and be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work in a supportive and collaborative environment with room for growth and development.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Bed Bath & Beyond is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.