Online Customer Service Specialist

Job Description:

Frontier Communications is currently seeking a part-time Online Customer Service Specialist to join our team in Brisbane, Queensland, AU. As an Associate Level role, we require a candidate with at least 2 years of experience in customer service. The ideal candidate will possess a resilient and dedicated personality, along with strong soft skills in innovation and time management.

Responsibilities: - Provide exceptional customer service via online platforms, including email, chat, and social media - Resolve customer inquiries, issues, and complaints in a timely and professional manner - Utilize problem-solving skills to offer creative solutions to customer needs - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to escalate complex issues and provide feedback for process improvement - Stay informed about company products and services to effectively assist customers - Meet or exceed established performance goals for customer satisfaction, response time, and resolution rate

Requirements: - 2+ years of experience in customer service - Excellent written and verbal communication skills - Proficiency in using online customer service platforms and technology - Ability to work independently and as part of a team in a fast-paced environment - Strong attention to detail and organizational skills - Prior experience in telecommunications or related industry is a plus

Benefits: - Paid sick leave - Disability insurance - Retirement plan

Working Environment: At Frontier Communications, we empower our employees to take ownership and make impactful decisions. We foster a collaborative and supportive work environment where team members are encouraged to innovate and excel.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Frontier Communications is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status in accordance with applicable laws and regulations.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.