Online Customer Success Manager

As an Online Customer Success Manager at Expedia, you will be responsible for ensuring the success and satisfaction of our online customers in the Canberra, Australian Capital Territory area. You will be working part-time in an associate level role, requiring a minimum of 5 years of experience in customer service or a related field.

Responsibilities: 1. Build and maintain strong relationships with online customers, ensuring their needs are met and issues are resolved promptly. 2. Analyze customer data and feedback to identify trends and opportunities for improvement in our online services. 3. Develop and implement strategic plans to increase customer retention and satisfaction. 4. Collaborate with cross-functional teams to address customer concerns and drive continuous improvement. 5. Provide training and support to colleagues on best practices for online customer success. 6. Monitor key performance indicators and metrics to track the success of customer interactions. 7. Stay up-to-date on industry trends and best practices in online customer success.

Requirements: 1. Driven and energetic personality, with a passion for delivering exceptional customer service. 2. Strong soft skills in strategic planning and people management. 3. Excellent communication and interpersonal skills. 4. Experience working in a fast-paced and dynamic environment. 5. Ability to multitask and prioritize effectively. 6. Proficiency in online customer service platforms and tools. 7. Bachelor's degree in business, marketing, or a related field preferred.

Benefits: 1. Remote work flexibility, allowing you to work from anywhere in the Canberra area. 2. Opportunities for training and professional development to enhance your skills and advance your career. 3. Medical coverage to support your health and well-being. 4. A supportive and inclusive working environment that provides opportunities for unlimited personal and professional growth.

As an equal opportunity employer, Expedia is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We encourage individuals from all backgrounds to apply.

Deadline to apply: May 16, 2024. Apply now to join our team and make a positive impact on our online customers in Canberra!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.