Online Customer Success Representative

Job Description:

As an Online Customer Success Representative at Eli Lilly in Perth, Western Australia, you will be responsible for ensuring the success and satisfaction of our customers who interact with our products and services online. This position is part-time at the Associate Level and requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Communicate with customers through various online channels to provide assistance and resolve inquiries or issues in a timely manner - Proactively reach out to customers to gather feedback and testimonials - Collaborate with cross-functional teams to improve the online customer experience - Analyze customer data to identify trends and suggest improvements - Provide training and support to customers on how to use our online platforms effectively - Develop and maintain strong, long-lasting customer relationships - Assist in the development and implementation of customer success strategies - Stay up-to-date on industry trends and best practices in online customer success

Requirements: - Energetic and driven personality - Excellent communication and interpersonal skills - Strong cooperation and creativity skills - Ability to work effectively in a fast-paced environment - Experience with online customer support tools and platforms - Knowledge of customer success principles and best practices - Bachelor's degree in marketing, business, or related field preferred

Benefits: - Travel opportunities - Travel & spending expenses - Disability insurance

Working Environment: At Eli Lilly, we inject a sense of joy and vibrancy into the work environment to foster creativity, collaboration, and innovation. You will be part of a dynamic team that is dedicated to making a positive impact on the lives of our customers.

Equal Opportunity Statement: Eli Lilly is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome individuals of all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-18

Join us at Eli Lilly as an Online Customer Success Representative and be part of a team that is passionate about providing exceptional online customer experiences!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.