Online Customer Success Representative

Job Description:

Emerson Electric is seeking a motivated and reliable Online Customer Success Representative to join our team in Sydney, New South Wales. As an Entry Level position, no prior experience is required, but a minimum of 1 year of relevant experience is preferred. The ideal candidate will possess strong emotional intelligence and cooperation skills, be confident in their abilities, and have a passion for providing exceptional customer service.

Responsibilities: - Manage online customer inquiries through phone, email, and chat channels - Assist customers with product information, troubleshooting, and issue resolution - Build and maintain strong relationships with customers to ensure satisfaction and loyalty - Collaborate with internal teams to address customer concerns and improve processes - Utilize CRM software to track customer interactions and maintain accurate records - Take ownership of customer issues and follow through to resolution

Requirements: - 1+ year of experience in customer service or a related field - Reliable and confident personality - Strong emotional intelligence and cooperation skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficiency with CRM software and Microsoft Office Suite

Benefits: - Profit sharing - Vision insurance - Retirement plan - Opportunities for career growth and development - Flexible work schedule - Align work with a greater purpose, contributing to a meaningful mission

Equal Opportunity Statement: Emerson Electric is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability.

Deadline to apply: May 24, 2024

If you are a customer-oriented individual with a passion for helping others succeed, we encourage you to apply for the Online Customer Success Representative position at Emerson Electric in Sydney, New South Wales. Join us in providing top-notch customer service and making a positive impact on our customers' experience.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.