Online Customer Support Assistant

Job Description:

Edison International is seeking a motivated and reliable Online Customer Support Assistant to join our team in Perth, Western Australia. This is a part-time position at the associate level, requiring at least 2 years of experience in a similar role.

Responsibilities: - Provide online customer support through various channels such as chat, email, and social media - Assist customers with inquiries, technical issues, and product information - Troubleshoot problems and provide solutions in a timely and efficient manner - Collaborate with other team members to ensure consistent and high-quality customer service - Maintain accurate and updated customer records and information - Identify trends and patterns in customer inquiries to improve overall customer experience - Assist in drafting responses to common customer inquiries and concerns - Monitor and respond to customer reviews and feedback online

Requirements: - 2+ years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong problem-solving and planning skills - Ability to work independently and as part of a team - Proficiency in using online customer support tools and platforms - Knowledge of CRM systems and online communication channels - Experience in the utilities or energy industry is a plus - Motivated and reliable with a strong work ethic

Benefits: - Relocation allowance for eligible candidates - Gym membership - Retirement plan

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Be part of a collaborative and innovative work environment where your contributions are valued and recognized.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Edison International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, gender, religion, age, sexual orientation, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.