Online Customer Support Manager

Job Description:

We are seeking a dynamic and experienced Online Customer Support Manager to join our team at J.P. Morgan Chase in Sydney, New South Wales, AU. As the Online Customer Support Manager, you will be responsible for overseeing all aspects of online customer support operations, ensuring the highest level of customer service and satisfaction.

Responsibilities: - Manage a team of online customer support representatives, providing guidance and support to ensure excellent customer service delivery - Monitor online customer inquiries and troubleshoot any issues efficiently and effectively - Develop and implement strategies to improve online customer support processes and procedures - Analyze customer feedback and data to identify areas for improvement and implement changes as necessary - Collaborate with cross-functional teams to ensure a seamless customer experience across all online platforms - Train and onboard new team members, providing ongoing support and mentorship as needed - Maintain a high level of professionalism and ensure compliance with company policies and procedures

Requirements: - Bachelor's degree in Business Administration or a related field - 7+ years of experience in customer support or a related field - Proven track record of successfully managing a team and driving results - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Independent and self-driven with a strong work ethic - Critical thinking skills and ability to prioritize tasks and manage time effectively

Personality Traits: - Independent - Driven

Soft Skills: - Critical thinking - Time management

Benefits: - Employee discounts - Profit sharing - Dental insurance

Working Environment: - Build strong relationships with colleagues, clients, and partners.

Deadline to apply: 2024-06-23

Equal Opportunity Statement: J.P. Morgan Chase is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.