Online Customer Support Manager

Job Description:

WellCare Health Plans is seeking a motivated and experienced Online Customer Support Manager to join our team in Melbourne, Victoria. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in customer support roles and demonstrate a strong work ethic and confidence in their abilities.

Responsibilities: - Manage a team of online customer support representatives to ensure timely and effective resolution of customer inquiries and issues - Develop and implement strategies to improve the overall customer experience and satisfaction - Monitor and analyze customer feedback and data to identify trends and areas for improvement - Collaborate with cross-functional teams to address customer-related issues and concerns - Set and track key performance indicators (KPIs) to measure the success of the online customer support team - Provide regular coaching and feedback to team members to support their professional development and growth - Stay up-to-date on industry trends and best practices in online customer support to drive continuous improvement

Requirements: - Bachelor's degree in Business Administration, Communication, or related field - Proven experience in managing online customer support teams - Strong project management skills with the ability to prioritize and multitask effectively - Innovative mindset with a focus on finding creative solutions to customer-related challenges - Excellent communication and interpersonal skills - Demonstrated ability to work in a fast-paced and dynamic environment - Hardworking and dedicated to achieving results - Confidence in decision-making and problem-solving

Benefits: - Medical coverage - Training & professional development opportunities - Free food and snacks at the office

Working Environment: At WellCare Health Plans, we believe in aligning work with a greater purpose and contributing to a meaningful mission of improving healthcare access and quality for all. Our team members are driven by a shared commitment to making a positive impact on the lives of our customers and the community.

Deadline to Apply: Interested candidates should apply by June 28, 2024.

Equal Opportunity Statement: WellCare Health Plans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all team members are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.