Online Customer Support Manager

Job Description:

Deputy is seeking a dedicated Online Customer Support Manager to join our team in Adelaide, South Australia. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in customer support roles.

Responsibilities: - Manage a team of online customer support representatives - Ensure all customer inquiries are responded to in a timely manner - Develop and implement customer support strategies to improve customer satisfaction - Train and onboard new team members - Monitor customer feedback and provide recommendations for improvement - Collaborate with other departments to resolve customer issues effectively - Analyze customer support data to identify trends and make data-driven decisions - Maintain a high level of professionalism and customer service at all times

Requirements: - Passionate about providing excellent customer service - Adaptable to changing priorities and fast-paced environments - Strong time management skills to prioritize tasks effectively - Ability to cooperate with team members and work collaboratively - Excellent communication skills, both written and verbal - Experience using customer support software and tools - Knowledge of CRM systems - Bachelor's degree in Business or relevant field preferred

Benefits: - Gym membership - Free food - Company transportation - Opportunities for professional development and growth

Working Environment: At Deputy, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing exceptional service to our customers and creating a positive work environment for all employees.

Equal Opportunity Statement: Deputy is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 26, 2024

If you meet the requirements and are excited about the opportunity to join Deputy as an Online Customer Support Manager, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.