Online Customer Support Officer

Job Description: Lam Research is seeking an experienced Online Customer Support Officer to join our team in Sydney, New South Wales. This part-time position at the Associate Level requires a minimum of 3 years of relevant experience. The successful candidate will be passionate and dedicated, with a strong ability to work in a team environment.

Responsibilities: - Provide online customer support through email, chat, and social media platforms - Ensure timely responses and resolutions to customer inquiries and issues - Collaborate with internal teams to address customer concerns and improve overall customer satisfaction - Maintain accurate records of customer interactions and feedback - Identify and report trends in customer inquiries to inform continuous improvement efforts - Assist with the development of online support resources and training materials

Requirements: - Bachelor's degree in a related field preferred - Minimum of 3 years of experience in customer support or a related role - Strong communication skills and a customer-oriented mindset - Ability to work effectively in a fast-paced, dynamic environment - Proficiency in using online support tools and platforms - Strong problem-solving skills and attention to detail - Teamwork and cooperation skills are essential

Benefits: - Company transportation - Travel opportunities - Gym membership - Competitive salary and benefits package

Working Environment: At Lam Research, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to innovation and customer satisfaction, and we value employees who are passionate about making a difference in the industry.

Deadline to Apply: Interested candidates should submit their application by May 6, 2024.

Equal Opportunity Statement: Lam Research is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.