Online Customer Support Officer

Job Description:

Darden Restaurants is seeking a customer-oriented Online Customer Support Officer to join our team in Melbourne, Victoria. As an Associate-level position, the Online Customer Support Officer will play a crucial role in providing excellent customer service to our online patrons. This part-time position requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and provide assistance through online channels such as emails, chat, and social media platforms. 2. Troubleshoot and resolve customer issues in a timely and efficient manner. 3. Coordinate with internal departments to address customer concerns and escalate complex issues when necessary. 4. Monitor online reviews and feedback to identify areas for improvement and take proactive measures to enhance the overall customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on company products, services, and promotions to provide accurate information to customers. 7. Collaborate with the marketing team to develop strategies for improving online customer engagement.

Requirements: 1. Passionate about providing exceptional customer service. 2. Hardworking and dedicated to meeting and exceeding customer satisfaction goals. 3. Strong strategic planning abilities to anticipate and address customer needs effectively. 4. Excellent people management skills to handle customer inquiries and complaints with professionalism. 5. Ability to work in a fast-paced environment and adapt to changing priorities. 6. Proficient in using online communication tools and customer relationship management software.

Benefits: 1. Joining bonus for new hires. 2. Paid overtime for additional hours worked. 3. Gym membership for health and wellness benefits.

Working Environment: At Darden Restaurants, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team is committed to fostering a supportive and inclusive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Darden Restaurants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other protected status recognized by applicable federal, state, or local laws. We welcome applications from individuals of all backgrounds and experiences.

Deadline to Apply: June 12, 2024

If you meet the requirements and are excited about the opportunity to join our team as an Online Customer Support Officer, we encourage you to submit your application by the deadline. We look forward to welcoming a passionate and hardworking individual to help us deliver exceptional customer service in the online space.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.